Frequently Asked Questions
Collapsible content
What are your candles made of?
Our candles are crafted using premium, eco-friendly soy wax, natural cotton wicks, and carefully selected fragrances. We prioritize sustainability and use non-toxic, phthalate-free ingredients.
Do you offer custom candle designs or scents?
Yes, we offer custom candle designs and scents for special events, weddings, and corporate gifts. Please contact our customer support team to discuss your candle needs.
Are your candles suitable for people with allergies or sensitivities?
Our candles are made with non-toxic, hypoallergenic materials. However, we recommend checking the specific fragrance ingredients to ensure they do not trigger any allergies or sensitivities.
Can I return or exchange a candle if I change my mind?
Yes, you can return or exchange your candle within 30 days from the date of delivery, provided the candle is unused and in its original packaging. Please refer to our Return and Refund Policy for more details.
How do I care for my candles?
To ensure the best performance and longevity of your candles, always trim the wick to 1/4 inch before each use and keep the candle away from drafts and flammable objects. For more candle care tips, refer to our Candle Care Guide.
Are your candles cruelty-free and vegan?
Yes, our candles are cruelty-free and vegan. We do not use any animal-derived ingredients, and we never test our products on animals.
How can I contact your customer support team?
You can contact our customer support team via email at support@wisdomspearl.co. Our team is available 9 am-7 pm CST Monday- Friday and 8 am-10 pm CST on Saturday to assist you with any queries or concerns.